If you encounter the error message, “There is a problem with your Remote Desktop license, and your session will be disconnected in 60 minutes. Contact your system administrator to fix this problem,” there’s no need to panic. This issue, commonly known as the “Remote Desktop License Issue,” typically relates to problems with Remote Desktop Services (RDS) licensing on Windows Server 2019 and 2022. To resolve this issue, follow these steps:
1
Check the License Server Configuration
- Open the Remote Desktop Licensing Manager:
- Navigate to Server Manager > Tools > Remote Desktop Services > Remote Desktop Licensing Manager.
- Verify License Server Status
- Ensure that the license server is listed and shows a valid status. If it’s not listed or not activated, you’ll need to activate or reconfigure the license server.
2
Configure Licensing Settings in Group Policy
- Open Group Policy Management Console:
-
Press Windows + R, type gpedit.msc, and press Enter.
- Navigate to RDS Licensing Settings:
-
Go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Licensing.
- Configure Licensing Mode:
-
Double-click on Set the Remote Desktop licensing mode. Ensure this policy is enabled and set to Per Device.
- Update Group Policy:
-
Open Command Prompt with administrative privileges and run gpupdate /force to apply the new policy settings.
By following these steps, you should be able to resolve most issues related to Remote Desktop licensing and prevent the disconnection error from recurring.
