How To Control the Server From the Portal

Whether youโ€™ve just joined ChartVPS or migrated over to the new Portal, hereโ€™s a guide that goes over the process of nabbing your VPS login credentials, performing server reboots, as well as stopping and starting your server.
If youโ€™re a customer who hasnโ€™t transitioned to the new ChartVPS Portal, please visit our website. Thatโ€™s where you can chat with a member of our support team, who can help with the migration of your data. If you recently joined ChartVPS, no worries โ€“ all new clients who joined after July 2023 are automatically set up with the Portal!
1
To begin, youโ€™ll need to log in to your ChartVPS Portal. To get in, make sure to have your associated email address and password on hand and input them into their respective fields.

2
Now itโ€™s time to select your service! As youโ€™ve reached your Dashboard, take a look under Your Active Products/Services. Go ahead and click the Manage button of the service youโ€™re interested in controlling.

3
This brings you to the area where you can, as the guideโ€™s title suggests, control your server from within the ChartVPS Portal. Before clicking anything, though, letโ€™s go over what each of these functions does:

  • Start – Essentially, this is the process of initiating or launching the virtual server. It’s worth noting that your server has been started by default, so this function is only really needed if you stop the server or shut it down. When you start a VPS, youโ€™re basically turning on the virtual machine, thus allowing it to run and become accessible over the network. "Starting" a VPS is the process of powering on and initializing the virtual server, so that it becomes operational and ready to do whatever you need it to!

  • Stop and Shut Down – These processes do the same thing — they shut down the virtual server instance. When you stop a VPS, you essentially turn off the virtual machine, stopping its operations and freeing up its resources. Itโ€™s like shutting down a physical computer! Important to remember, though, is that stopping a VPS will result in temporary downtime, since the server is turned off. This means that if you need the VPS to be accessible again, youโ€™ll need to "Start" it, which involves booting up the virtual machine so it can resume operations. Note that shutting down the server doesnโ€™t stop or pause your subscription, as our hardware resources will stay dedicated to your server.

  • Restart – As you might have guessed, this is similar to restarting a physical computer. Itโ€™s a process where the VPS briefly shuts down, then starts right up again. Rebooting a VPS helps refresh the system, clear out any temporary issues (like a corrupt cache or unresponsive processes), and ensure that all software and services are running smoothly. When asked a technical question, you may have heard someone reply with, โ€œHave you tried turning it off and on again?โ€ This is because rebooting is a common troubleshooting step to fix minor software glitches or to apply updates that require a restart. Itโ€™s worth noting that during a reboot, thereโ€™s a temporary period when the server is unavailable. This lasts until the startup process is complete, but donโ€™t worry โ€“ itโ€™s under 10 seconds for a VPS and only 3 minutes for a dedicated server.

  • Open Console – When it comes to a VPS, the console refers to a feature that provides direct access to the serverโ€™s operating system through a web interface. Itโ€™s like a remote terminal or command line interface that lets you interact with the VPS as if you were physically in front of it. The console is especially useful in situations where you canโ€™t access the VPS through traditional remote methods (like Remote Desktop or Secure Shell) because of network configuration issues or other problems.

  • Toggle Rescue Mode – Rescue Mode can be an especially useful feature if one is looking to troubleshoot, recover, or repair their server, though it’s a function that’s most suited to advanced users. System Rescue is essentially a version of Linux that boots instead of the server’s usual operating system and can be used to recover some types of wiped data. Given that it can be a pretty complicated process, we recommend that anyone uncomfortable with it instead reach out to our friendly support team, as they’re around 24/7 to help you out with any and all server issues!

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To close things out, we definitely recommend that you frequently check your serverโ€™s status. This part of the page refreshes automatically every single minute. If youโ€™ve restarted the server, you might see a Stopped status first, but itโ€™ll change to Active soon enough. You can see the status of your server in the highlighted section of the Portal in the picture below:

How to control the server from the portal
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