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Guaranteed 100% Uptime

Reliability, connectivity, stability – or your money back. Our objectives are to provide you with a remote computer that is reliable and always connected. We do this by using modern server hardware and implementing multiple network redundancies, so if one connection goes down, another automatically takes over.

Server Uptime

Guaranteed 100%

This is our target – if your server ever experiences technical issues from our side, we’ll compensate you as indicated in compensation below

Real 99.999%

Our servers are rock solid and stable – unlike some other providers we’re not afraid to publish our industry leading real uptime

Self Healing

Our high server uptime is achieved via technology that dynamically moves client’s data to most reliable server nodes if problem is detected

Network Uptime

Guaranteed 100%

This is our target – if our network ever goes down, even for a minute, we’ll compensate you as indicated in compensation table below

Real 99.999%

Our network is modern with numerous contingencies in place, ensuring one of the highest real network uptime rates among all providers

Multiple Redundancies

we have 15 Internet suppliers, so if one goes down or slows down, another automatically takes over ensuring, both, reliable connectivity and low latency

Outage Compensation

We Take Outages Seriously. If you ever experience a server or network outage let us know and we will credit portion or entirety of your subscription as outlined below. Credits are determined by total monthly downtime (aggregated across outages), not per incident.

Outage Length
Service Credit Amount
≤ 20 minutes
No credit
> 20 minutes and ≤ 40 minutes
5% of monthly service fee
> 40 minutes and ≤ 2 hours
10% of monthly service fee
> 2 hours and ≤ 3.5 hours
25% of monthly service fee
> 3.5 hours and ≤ 7 hours
50% of monthly service fee
> 7 hours and ≤ 14 hours
60% of monthly service fee
> 14 hours
100% of monthly service fee

Service Credits are applied to future billing and are the sole and exclusive remedy for service unavailability. Credits are calculated on a per-service, per-month basis and will not exceed 100% of the applicable monthly service fee. Scheduled maintenance, force majeure events, customer-caused outages, and third-party provider failures are excluded. Credits must be requested within 30 days of the affected month.

Request Outage Compensation
Full SLA Policy

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