100% Uptime Guarantee. 99.99% Measured.
Our 100% uptime guarantee is backed by the ChartVPS SLA and service credits. The operating record is 99.99% measured uptime, with a contractual 99.9% monthly service commitment.
Measured Uptime
99.99%
Published operating record
Uptime Guarantee
100%
Credit-backed under our SLA
Service Credit
Up to 100%
Based on the affected monthly service fee
Our SLA-backed 100% uptime guarantee has a financial remedy. Service credits are based on uptime across the calendar month, with lower availability receiving a larger credit up to 100% of the affected monthly service fee.
Monthly Uptime
Service Credit Amount
≥ 99.95%
None
≥ 99.9% and < 99.95%
5% of monthly service fee
≥ 99.7% and < 99.9%
10% of monthly service fee
≥ 99.5% and < 99.7%
25% of monthly service fee
≥ 99.0% and < 99.5%
50% of monthly service fee
≥ 98.0% and < 99.0%
80% of monthly service fee
< 98.0%
100% of monthly service fee
Service credits apply to future billing and are the sole remedy for service unavailability. Downtime is aggregated across the calendar month and calculated separately for each affected service. Credits cannot exceed 100% of that service's monthly fee. Scheduled maintenance, events outside ChartVPS's control, customer-caused outages, and third-party failures are excluded. Requests must be submitted within 30 days after the affected month ends. Full terms are set out in the SLA.