Server Uptime
- Guaranteed 100%this is our target - if your server ever experiences technical issues from our side, we'll compensate you as indicated in compensation below
- Real 99.999%our servers are rock solid and stable - unlike some other providers we're not afraid to publish our industry leading real uptime
- Self Healingour high server uptime is achieved via technology that dynamically moves client's data to most reliable server nodes if problem is detected
Network Uptime
- Guaranteed 100%this is our target - if our network ever goes down, even for a minute, we'll compensate you as indicated in compensation table below
- Real 99.99%our network is modern with numerous contingencies in place, ensuring one of the highest real network uptime rates among all providers
- Multiple Redundancieswe have 15 Internet suppliers, so if one goes down or slows down, another automatically takes over ensuring, both, reliable connectivity and low latency
Outage Compensation
- We Take Outages Seriouslyif you ever experience a server or network outage let us know and we will refund portion or entirety of your subscription as outlined below - compare this to many other providers that just give you service credits
Outage Length
Refund Amount
Under 10 minutes
8 hours
10-29 minutes
12 hours
30-120 minutes
24 hours
2-6 hours
48 hours
6-12 hours
96 hours
12-24 hours
240 hours
24-48 hours
480 hours
over 48 hours
full refund
