Privacy Policy

Introduction

At ChartVPS, we take your privacy seriously. Your data is yours alone. The connection to your server is always secure and encrypted, and only you can access your server unless you explicitly grant us permission for support or troubleshooting. This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and your rights concerning your data.

Information We Collect

1. Information You Provide: When you sign up for a subscription or contact us, you may provide personal details (such as your name or payment information). We use this information strictly to process your requests and manage your account.
2. Information Collected Automatically: We use cookies and analytics tools to collect non-personal data about site usage (e.g., browser type, operating system, general location). This information helps us improve our website and services. No personal details are collected during this process.

How We Use Your Information

• Service Provision: We use your information to set up and maintain your VPS services, handle billing, and communicate important service updates.
• Customer Support: If you request support, we will use your details to address any issues or questions. We can only access your server if you specifically authorize us.
• Improving Our Services: We analyze general site usage and performance data to enhance your experience. Any analytics are aggregated and do not identify individuals.
• Legal Compliance: We may disclose information if required by law or necessary to protect our rights or the safety of our users.

Cookies and Tracking

• What Cookies Are: Cookies are small text files stored on your device to make your website experience smoother (e.g., remembering your login status).
• Why We Use Them: Our cookies help keep you logged in, track forum topics you’ve read (if applicable), and collect basic analytics on how people use our site.
• Your Choices: You can disable cookies in your browser settings at any time, though some site features may not function properly without them.

Data Sharing and Third Parties

• We do not sell your personal information.
• We only share necessary information with trusted service providers (e.g., payment processors) who help us operate our business. These providers must follow strong data protection standards.
• Analytics tools may receive limited technical data (like IP addresses or browser type) solely to provide usage reports.

Data Security

• We protect your personal data through measures like SSL/TLS encryption for all transmitted data.
• Servers are secured in high-level data centers, and access to personal data is restricted to authorized personnel only.
• We follow security best practices and regularly update our infrastructure to protect your information.

Data Retention

• We keep your personal information only as long as necessary to provide services or comply with legal obligations.
• Once no longer needed, we securely delete or anonymize your data.

Your Rights

• Access and Correction: You can request details of the personal data we hold about you and ask us to correct inaccuracies.
• Deletion: You may request we delete your data, subject to certain legal requirements.
• Opt-Out: You can disable cookies or choose not to provide certain information, although this may limit some features.

International Transfers
If you reside outside of our primary operating regions, we may transfer your data across borders to provide our services. In all cases, we apply safeguards to protect your information.

Policy Updates

We may update this policy from time to time. Any significant changes will be posted on our website along with the revised date. Continued use of ChartVPS indicates your acceptance of any updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us via:

• Live Chat on our website
• Contact Form: https://chartvps.com/contact/

We appreciate your trust in ChartVPS and are committed to protecting your privacy. Thank you for choosing us for your VPS needs.