Terms of Service

You must be at least 18 years old and legally capable of entering into contracts to use our Services.

You agree to provide accurate information when registering and to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You agree not to misuse our Services. Prohibited activities include, but are not limited to:

We reserve the right to suspend or terminate accounts engaged in prohibited use.

We will always work with you to resolve a problem. Abusive, threatening or harassing behaviour toward our staff is not acceptable.

If it happens, we will warn you. If it continues, we may suspend or terminate your Services. Any refund of unused prepaid time is handled as described in our Refund Policy.

• Services may be suspended after 5 days.
• Services may be terminated after 10 days.

Fees are non-refundable except as described in our Refund Policy. It sets out when we issue account credit or refunds, how discounts, promotions and bonus credit are treated, and how payment disputes are handled. You accept the Refund Policy when you place an order, and it forms part of these Terms.

We strive for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible. Our SLA outlines specific uptime commitments.

The Services may rely on or interoperate with third-party networks, data centers, software, or service providers. ChartVPS is not responsible for the availability, performance, or security of third-party services and shall not be liable for any failures or interruptions caused by such third parties.

Exclusive Remedy. To the fullest extent permitted by law, the remedies expressly set forth in these Terms are your sole and exclusive remedies for any claim related to the Services.

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, ChartVPS disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. ChartVPS does not warrant that the Services will be uninterrupted, error-free, or meet your specific requirements.

You are solely responsible for the content, accuracy, legality, and security of any data you upload, store, process, or transmit using the Services. ChartVPS does not guarantee the preservation, integrity, or availability of customer data and is not responsible for data loss, corruption, or unauthorized access except to the extent required by applicable law and expressly set forth in a written Service Level Agreement.

You agree to indemnify and hold harmless ChartVPS, its officers, employees, and affiliates against any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of laws principles. Any disputes will be resolved exclusively in the courts of Ontario.

We may update these Terms. We will email you at least 30 days before a change applies to your renewals. If you don't agree, you can cancel before it takes effect. Continued use of Services after changes take effect constitutes acceptance of the revised Terms.