I've only been a customer for a short time, but their customer service is exceptional!
Whenever I message them via live chat, I receive a response within minutes. It's refreshing not to have to converse with an AI chatbot.
I'm looking forward to using their service long-term.
Date of experience: Nov 28, 2025
Karla Pinkston
★★★★★
ChartVPS is excellent!!
I've had ChartVPS for a couple of months and it's been a great product and the support is excellent. They went way above and beyond in helping my trouble shoot my problem. Highly recommend ChartVPS.
Date of experience: Nov 18, 2025
Peter Langkamp
★★★★★
Great team, great service
I have been using ChartVPS for a couple years now and it has been a great experience. Any issues I have had have been quickly resolved...most all have been user error. The team is very quick to respond and the system has been reliable, and fast. The team has been great to help grow the system to meet my needs. I value them in my business.
Date of experience: Jun 8, 2025
Aetherness
★★★★★
World class level service at ChartVPS
Ilija and the folks over at ChartVPS are extremely nice and flexible - their customer support is second to none, with blazing fast response times and understanding for a variety of issues relating to server setup and maintenance and pricing. If you ever encounter a problem, their friendly reps will help you in a jiffy!
You will never go wrong with ChartVPS, I guarantee it!
Date of experience: May 2, 2025
MCK
★★★★★
Great Costumer care
I had an issue I needed resolved. The reps were patient in hearing my issue. They went over and beyond to help me and resolve my issue. I got this handled through the chat service (real rep on other end// No bot service here!!).
Def. a company with great costumer service and integrity.
Check them out!!
Date of experience: Apr 9, 2025
Wendy J James
★★★★★
best customer service on planet earth
holy smokes chartvps has killer customer service. if you are a trader and need a vps, it's the single obvious choice b/c of their support for the various trading apps. i was considering amazon before chartvps and realize what a nightmare that would have been. dodged a bullet b/c i really needed the extra customer service with the trading apps. (i use multicharts and tradestation) 100% completely satisfied. have used chat for all my service pings - and it's all i've needed and i'm needy.
Date of experience: Jan 15, 2025
B Schubes The Code Guy
★★★★★
ChartVPS is a solid server solution platform.
Erlie and team have been amazing in supporting us as we move our product through dev, QA and production. Thank you for the support and have ALWAYS resolved our support requests.
Date of experience: Dec 18, 2025
Theron Matthews
★★★★★
ChartVPS will partner with you, as opposed to make $$ on you.
I have been with ChartVPS for a number of years now, and recently had an issue with what I thought was a limit on my servers capabilities. I reached out to customer service and Erlie gave me some great pointers on how to more efficiently use my server instead of upgrading. Honestly, quite impressed, and this company continues to impress me with their knowledge, professionalism and general ability to partner with the customer as opposed to make money from the customer !
Date of experience: Dec 8, 2025
Martha Leon
★★★★★
Issues with NT/Sever
I have had ChartVPS for a few years by now. Suddenly, I started having some problems with what I thought was my server. I contacted them and Erlie not only guided me to fix my problem but actually he connected to my server ran diagnostics, backed up my NT files, restored them and upgraded my system to the latest version. Immediately my problem went away. I was very happy with Erlie’s help.
Date of experience: Nov 9, 2025
KW
★★★★★
First class service
First class service. I had a dedicated server for trading. The support I received was top notch. Not many companies around actually investing in customer service anymore but the ChartVPS team is dedicated. When I had non-server related issues they took the time to help me figure it out. Nothing but admiration for this company and if you need a VPS they’ll hook you up and support you along the way.
Date of experience: June 27, 2024
Anthony
★★★★★
A Developers Perspective
As a developer, computer performance and internet latency are my top priorities. ChartVPS performance is phenomenal, blows away any other VPS solution I have used. Their prices are competitive, and their communication is clear and prompt. I recommend ChartVPS to all of my clients, and use them for my own personal automated trading
Date of experience: January 31, 2022
Albert
★★★★★
Best in the biz
I've used many VPS providers over the years, but ChartVPS has always stood out to me as best value for money.
Quality of their products is clearly better than cheaper alternatives. Support is second to none.
So far I've needed minimal support during the years I've used them, but when I did they were always there, punctual, knowledgably and friendly.
Highly recommended.
Date of experience: September 02, 2024
Bernardo Rocha
★★★★★
I'm impressed with the quality of...
I'm impressed with the quality of the service. Live chat support, great dashboard, excellent machine settings and fair prices. I've tried ForexVPS, Vultr, and others, but this is by far the best!
Date of experience: August 02, 2024
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