ChartVPS is a division of an investment research company and is run by people (including traders) who understand finance and electronic trading so we definitely speak your language. You are always welcome to ask us anything about servers, platform configuration, or trading. Talk to us in any way you wish: be it technical language, jargon, or plain English - you will receive personalized answers with no general "cookie-cutter" replies. We install and configure any platform(s) you may request, after sign-up and on ongoing basis. We can even set-up auto-trading rules, and e-mail or phone alerts (if supported by platform) so you can be alerted of all trades or signals in real-time as your trading conditions are met. All remote desktop connections to your server are totally encrypted ensuring your privacy, strategies, and custom code remain protected. Our highly skilled support team responds with urgency to any problems you may report. If your issues cannot easily be resolved via email, we'll happily provide telephone or remote assistance (with your permission) and diagnose/solve the problem right before your eyes. Our customer support center is located in Toronto, Canada. To request support start by opening a ticket.
Virtual Private Server (VPS) is your Windows-based remote trading server. That said, not all VPS hardware is the same. Our server hardware was specifically selected and tested with financial trading in mind. You can access our VPS service from anywhere, at anytime, and using any device - including PC, Mac, and even your smartphone - Android, iOS (iPhone, iPad), Linux, and Blackberry. You can install and run simultaneous applications onto the VPS - everything from platforms to custom-coded programs. Viewing and controlling your VPS server is fast, simple, and identical to using any Windows-based computer. You can display it full-screen or a window (akin to a browser) with all input commands (keyboard, mouse, or touchscreen) getting registered as if the VPS were a native operating system. Furthermore, all our VPS plans include multi-monitor support, allowing you to assign VPS's remote desktop across multiple physical screens.
We have rigorously tested all major trading and broker platforms to ensure each VPS plan is capable of smoothly running any application a trader might need. You name it - TradeStation, MultiCharts, Metatrader, ThinkOrSwim Desktop, java-based broker platforms - they all run flawlessly, that is a guarantee. We've gone a step further and tested the more popular add-ons to ensure their performance remains optimal under each VPS configuration. Since ChartVPS is a subsidiary of mnikolic, we can personally vouch for full compatibility with each of our software, including: TrendSuite, MarketScalper, TradeBuilder, and PivotBuilder.
The processor (100% Xeon CPU cores), memory (DDR4, ECC - error correcting code), storage drive (SSD - solid state), and network infrastructure (1-10 Gigabit) have been custom-selected solely with an investor and day trader in mind. Each VPS plan is capable of smoothly and reliably running any platform or add-on indefinitely, and with our certified server uptime of 99.99% over the past 5 years, you can have a piece of mind knowing you'll remain connected and in the market. We are transparent and proud of our enterprise-grade networking architecture and uptime - don't trust providers who claim 100% uptime, all they mean by that is that they'll give you a partial refund if server goes offline (under 100%). With datacenter on nearly every continent, we assign our clients the VPS closest to their physical location, ensuring extremely low latency between computers.